The Difference.
You will notice the difference with Unlimited Services.
Service Providers
Unlimited Services works extremely hard to partner with the very best cleaning providers. The cleaners are not our employees but are independent Service Providers that have passed a rigorous screening and qualification process. This process is regularly being updated and enhanced. New Service Providers have successfully passed both criminal and credit background checks along with an extensive survey of their qualifications for strict quality assurance. Each Service Provider is licensed, maintains general liability insurance and workers' compensation (where applicable).
Our qualifying process is only the beginning. We work extremely close with our Service Providers and know them well. Some of our most successful Service Providers have partnered with Unlimited Services for over 35 years. We qualify and assign Service Providers of the caliber customers have come to expect from us. Our reputation depends on it.
Part of the true difference with Unlimited Services is that you are receiving service from a business owner that takes pride in their work and has made an investment that he/she is concerned to protect. Our system provides advantages in quality and consistency of service that neither franchises nor traditional cleaning companies can match. We strongly believe there is no better way of doing business and you will notice the difference.
Customer Service
The Unlimited Services difference extends to our in-house team of Customer Support, Quality Assurance, and Accounting personnel that make getting answers to questions, paying invoices, and communicating with your Service Provider easy and hassle-free.
Regional Offices
Our four regional support centers are open Monday-Friday, 8:30am to 5:00pm for immediate customer service. We also have a 24/7 emergency contact system so you can always reach us for support.
Whether it's regarding green cleaning programs and products or getting you the best rate on additional services, our experienced Field Representatives are here to make sure you are well cared for.
Our Field Representatives are knowledgeable in the commercial cleaning industry and will design with you a tailored cleaning program for your facility.
Billing Department
The Accounting Department at Unlimited Services is streamlined to make getting questions answered easily and requests processed quickly. You will find our team friendly and concerned to see your account is running smooth.
Quality Assurance
We try to anticipate needs before you have to take time to contact us. Our Quality Assurance Representative will contact you every 4-6 weeks to find out how the service is going. Any questions or concerns will be relayed directly to your Service Provider to be addressed immediately. Our Quality Assurance Representative also notes any additional services you may need including carpet cleaning, hard-floor care, window cleaning, supplies, etc.
Field Representative
As a service to customers as well as the assigned Service Provider, our Field Representatives are available for on-site visits. These helpful walkthroughs may be periodically scheduled and/or upon request.
Customer Feedback
Our online surveys provide feedback that is highly valuable to us. Information gathered is relayed directly to your Service Provider and the right person in our organization. We look at each and every response to help us identify areas where we can improve.
